How to complete full KYC for Paytm

The new RBI guidelines on pre-paid wallet instruments dated October 11, 2017, mandate all pre-paid wallet providers (like Paytm) to get their users link Aadhaar to their account.

Linking Aadhar to your digital wallet is needed for the business to identify and verify the identity of its clients. This process helps to ensure that the services are not misused.

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How to complete KYC process through the Paytm app

  1. Log in to the Paytm App
  2. Tap on ‘Nearby’ option
  3. Tap on ‘Upgrade Account’ to proceed
  4. Select the desired location from the list areas and visit the place to complete your KYC
  5. Users will have to carry their Aadhar card and Pan card as an ID Proof

How do I Complete my Full KYC?

1. Aadhaar based KYC at your Nearby KYC Point: 

You can find Nearby KYC points by tapping on on your smartphone or visiting this link on your browser. You may also tap on the Nearby icon on the blue strip at the top of Paytm App Home page. You need to carry your Aadhaar and PAN* for verification. You will need to verify your Aadhaar biometrically.

2. Aadhaar based KYC at your Doorstep: 

This is in pilot phase and has been rolled out to limited users in select locations. In case you are part of the pilot exercise, you will find this option by tapping on Else, you may visit the KYC point nearest to your location.

3. KYC without Aadhaar: 

This facility is available only at select locations as RBI guidelines require verification of original documents to be done only by our employees. You can find the schedule of our employees by going to You will need to provide your PAN* and any ONE of the below Govt. issued Address Proof documents in original: Driving License /  Voter ID / Passport / NREGA Job Card.

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4.  Call Paytm:

Call Paytm Customer Care at 0120 3888 388. The customer care person will guide you through the process. They may even send an agent to your residence or office to complete the KYC. Keep in mind to have the Aadhaar number with you

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